How to improve customer service pt2

Posted on 14. Oct, 2009 by in Marketing

Live, Warm & Friendly service. Empathy. Put yourself in their shoes. Communication at their level. A genuine understanding of their needs. Do they really need a trainee? Knowledgeable. Know the industry award, when the apprentice started, how long they have left, how long the host has been with us, when is their birthday? Have they […]

10 steps to grow your restaurant or cafe

Posted on 27. Aug, 2009 by in Cafe, Marketing, Retail

Here are 10 quick steps you can take to grow your cafe through improved marketing. Increase the value of each purchase 1. Offer variations in the sizes of portions available. Some of the most successful franchises offer small, medium and large portions. Get your staff to recommend increasing the size of the portions a customer […]

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