How to improve customer service pt3

Posted on 14. Oct, 2009 by in Marketing

Creative solutions Fix it on the spot, or don’t keep customers waiting. PROMISE to call them back in 5 minutes. Make promises and keep them. Reliability. Accurate information, perfect delivery, on-time, on-cue. Excellence in EXECUTION. NEVER JUST SATISFICE. Speed Answer your communications-emails and voice messages-promptly. Early Opportunities – DON’T Wait your turn Go that extra […]

How to improve customer service pt2

Posted on 14. Oct, 2009 by in Marketing

Live, Warm & Friendly service. Empathy. Put yourself in their shoes. Communication at their level. A genuine understanding of their needs. Do they really need a trainee? Knowledgeable. Know the industry award, when the apprentice started, how long they have left, how long the host has been with us, when is their birthday? Have they […]

How to improve customer service Pt1.

Posted on 14. Oct, 2009 by in Marketing, Retail

Whether or not the customer is actually “right,” the job of customer service managers is to put out fires. Quick, pleasant responses to even the most irate customers will almost always cool the situation. Preparation Plan your week. Allocate time for follow ups, administration, travelling. Book appontments in the same area together. Batch phone calls, […]

Tips to improve your retail store

Posted on 07. Aug, 2009 by in Branding, Marketing, Retail, Uncategorized

11 Ways to improve your retail store: Get a theme/brand/niche. One of THE most important things in marketing is that you have to occupy a place in the heart of your customers. There are many words spent on talking about what this means, but for the time being I will keep it brief. This means […]