Reasons Not To Use Web Central or Melbourne IT

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  1. They don’t use cPanel/Parallels or any other standard back end, making it much harder for web developers to deal with them.
  2. You cant recover usernames/passwords without calling tech support, which is painful as you are frequently on hold for very long periods of time.
  3. Domain name renewals are $70 a year, twice the price of anywhere else
  4. They charge for services like DNS forwarding/simple management, which most don’t charge for
  5. Just one look at their Google places page, shows why Melbourne IT should be avoided. Most people feel their customer service sucks.
  6. Domain transfers away from Melbourne IT are hugely frustrating. They call their domain password a “registry key”, which is the name the AUDA gives to their password. The emails for recovery (which is another process you have to go through) are nearly identical.

I am sure there are more people out there with horror stories. Feel free to post them below.

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7 Responses to “Reasons Not To Use Web Central or Melbourne IT”

  1. David 10 July 2012 at 3:07 pm #

    It took webcentral 15 working days to update one of my DNS A record!

  2. David M 29 July 2012 at 11:09 pm #

    Oh boy do I hear you. Melbourne IT are horrendous. I actively tell people to avoid them. Their business model assumes that they are the only web company around. Their share price has also fallen considerably over the years. They essentially exist because less savvy people choose them based on their name.

    Eventually these less savvy people will run out, and Melbourne IT will break. Above all I can’t believe they don’t have chat support or cPanel. I mean seriously… They should pay people to use them due to all the difficulties dealing with them.

    • Robert Steers 31 July 2012 at 7:11 pm #

      I had another 4 or 5 clients leave them in the last few weeks. The second someone says “I’ve got my domain with Melbourne IT…” I reach for the paper bag.

  3. Tom Resmic 8 October 2012 at 3:45 pm #

    I couldn’t agree more webcentral’s customer service is absolutely appauling, i’ve had tickets open to resolve isses for 14days+ which then just get mysteriously closed with no resolution. The average time to speak to anyone on the telephone is well over 1/2 hour, then when you finally do get through to someone, you either can’t understand a word they are saying or they are completely useless.
    I run an IT company and we are actively migrating all of our clients away from webcentral to a US based vendor who is half the price with 24 hour instantly available tech support they actually help and know what they are talking about.

    This is the massive trap with cloud based services, once you get sucked in by all the marketing BS its an absolute mission to get away from them.

  4. issac brott 28 April 2013 at 9:36 pm #

    They are beyond bad.The Manilla call centre are absolutely ignorant.I have been kept waiting for tech support for periods of 25 to 1 hour and 35 minutes.They advertise they have 24 technical support then Manilla says that incorrect and its available only during business hours.Recently I had no email for 4 days whilst Melbourne i/t transferred me to web central to fix the problem and web central sent me to Melbourne i/t and veilia and ntt[overseas] to fix the problem and this went on for days.They don’t have ranking in the sue on the tapes so when you ring you just have to wait interminably.Some of their staff will just tell you anything ay any time with no rhyme or reason.I fixed the problem after spending over 7 hours on hold and talking to them as well as dozens of dollars on overseas calls.I have been trying to pays ann account for Melbourne i/t that we received but despite calls and emails all unanswered I cant pay it as the first person at accounts said the account was incorrec t ,the second said nothing was outstanding and the third maintains there is no such account.They are truly ,sincerely,unbelievably incompetent.Im trying to get a transfer authorisation number to extricate myself from these looneys but ,off course,they are ignoring my emails.

  5. Gerald Richards 7 January 2014 at 5:02 pm #

    Nothing’s changed.
    16th December, 2013. Phoned WebCentral to request they change my web host. Told monies outstanding of $25 for domain renewal. Not aware so paid immediately. Told would have to complete a “Request for Reinstatement” form which would be sent to me straight away.
    17th December, 2013. Form not received so phoned to inform them. Received form, completed and returned.
    18th December. Phoned WebCentral to ascertain situation. Told account was closed. Explained had paid on Monday and had submitted “Request for Reinstatement” form yesterday. Was informed that the form had been received and should be able to activate and send me the details within 3 hours so I could make changes through “Mission Control”
    19th December. Nothing received so phoned and spoke to an Alex who told me the the account was closed. Once again explained had paid on Monday and had submitted “Request for Reinstatement” form on Tuesday. He checked and confirmed my information. Said he would request the job be marked “Urgent” so would have confirmation within the hour.
    20th December. Nothing received so phoned 3 times, but no one would answer. Time hanging on 16 mins 28 secs; 16 mins 40 secs and 16 mins 56 secs. Sent an email pleading for help. Received email with details.
    Conclusion.
    1. The only action they did efficiently was to take my money.
    2. Only took them 5 days to reactivate an account.
    3. They must be incompetent or liars. Tell people anything to get them off the phone or just don’t know what they are doing.
    4. I have four web sites and the file is now marked “Never use WebCentral”. Have moved domain registration away from them and, fortunately, they do not host any of my sites.
    5. If you really, really, really HATE someone then recommend WebCentral to them

  6. Natalie 27 January 2014 at 11:36 am #

    Melbourne IT should stand before the Dept of Fair Trading for fraud, misleading the consumer and trapping them into systems and contracts that they can’t get out of. They are beyond the point of a ‘few misunderstandings’ and well into systematic ripping-off of their entire customer base. Currently I design and manage a site for a major australian event using a simple template based platform (that also hosts for $99 a year), that also provides the most amazing support at any time I need them. My client who bought the domain from Melbourne Idiot Team a few years ago, with no hosting required, has been charged $30 a MONTH for three years to ‘manage the domain’. $1180 bucks where normally you’d pay, what, $60 for domain renewal over three years? My client did nothing but want to purchase a domain name, and Melbourne IT had taken full advantage of them.
    It’s interesting and a bit sad that you are saying it’s hard to extricate your domain name from them. I’ll attempt it with my client’s domain and report back here with how hard or easy it was. Wish me luck, I’m goin’ in!


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