How to improve customer service pt3

Posted on 14. Oct, 2009 by in Marketing

Creative solutions Fix it on the spot, or don’t keep customers waiting. PROMISE to call them back in 5 minutes. Make promises and keep them. Reliability. Accurate information, perfect delivery, on-time, on-cue. Excellence in EXECUTION. NEVER JUST SATISFICE. Speed Answer your communications-emails and voice messages-promptly. Early Opportunities – DON’T Wait your turn Go that extra […]

How to improve customer service pt2

Posted on 14. Oct, 2009 by in Marketing

Live, Warm & Friendly service. Empathy. Put yourself in their shoes. Communication at their level. A genuine understanding of their needs. Do they really need a trainee? Knowledgeable. Know the industry award, when the apprentice started, how long they have left, how long the host has been with us, when is their birthday? Have they […]

How to improve customer service Pt1.

Posted on 14. Oct, 2009 by in Marketing, Retail

Whether or not the customer is actually “right,” the job of customer service managers is to put out fires. Quick, pleasant responses to even the most irate customers will almost always cool the situation. Preparation Plan your week. Allocate time for follow ups, administration, travelling. Book appontments in the same area together. Batch phone calls, […]

SEO: How Do Search Engines Choose Page-One Sites?

Posted on 08. Sep, 2009 by in SEO

You may be wondering how search engines arrange the top pages from millions of others. There are calculations involved and you have to work with these to put your site in page one. How Do Search Engines Work? There are three important elements that make up the database and finding of relevant material by search […]

Simple Blogging SEO Tips

Posted on 08. Sep, 2009 by in SEO

I have posted articles on search engine optimization in my blog but I thought writing more about new things about seo will be better tackling new way on how to get a good ranking on search engines. There are two factors affecting search engine ranking of a blog – on-page and off-page optimization. The former […]

Sitemaps And SEO – Do Sitemaps Help Your Google PageRank?

Posted on 08. Sep, 2009 by in SEO

With the millions and millions of websites in existence today, how do you get yours noticed? The most common way is for it to be high up in the rankings of useful and relevant websites. Google is the most widely used search engine today. When someone keys in a search term on Google, you can […]

10 steps to grow your restaurant or cafe

Posted on 27. Aug, 2009 by in Cafe, Marketing, Retail

Here are 10 quick steps you can take to grow your cafe through improved marketing. Increase the value of each purchase 1. Offer variations in the sizes of portions available. Some of the most successful franchises offer small, medium and large portions. Get your staff to recommend increasing the size of the portions a customer […]

Our New Wholesale Restaurant Supplies Client

Posted on 19. Aug, 2009 by in Marketing

We are welcoming our newest client Their eCommerce website stocks a range of products for restaurants, including hot drinks cups, till receipt rolls, toilet paper and Napkins. Our services to them include SEO and Web Marketing. We are hoping to raise their profile across 40 SERPs and a range of other measurements. Some of […]


Posted on 18. Aug, 2009 by in Branding

Good branding is the key to good marketing. Think of it like this; it is the SOUL or ESSENCE of the company. It is how ALL stakeholders perceive you. I will keep this as brief as possible for your enjoyment, but no doubt there will be more on branding to come. It should come from […]

Are you Competition Resistant?

Posted on 12. Aug, 2009 by in Marketing

As a business you will always face competition. In the past, companies have shown various ways to increase their resistance to adversity. I certainly do not advocate longevity; in fact I think that if a company exists for more than 10 years, it is probably underperforming. For the moment I will suggest 6 ways to […]

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